Customer Service Training
Have you ever encountered an unpleasant customer and not known what
to do?
Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?
This two day workshop will help you in all of these areas,and more !
This workshop has been designed for those who want to improve their interactions with customer.
Who Are Your customers ?
Understanding and Meeting Expectations
Your Self image
Meeting Expectations
Settings Standards
SMART Goals
Telephone Techniques
Communication Skills
The Talktive caller
Dealings With Difficult People
Steps To Problem-Solving
Resolving Conflict
Service PRIDE
Acting Assertively
Managing Stress
Call us to get a free quote now